Main features: AI-powered auto-resolutions and reply suggestions for customer support teams, including knowledge base integration, automatic categorization, AI copilot, business insights, advanced analytics, automatic resolution, sentiment analysis, unified brand voice. Use cases: ticket handling, auto-replies, intelligent ticket categorization, brand communication unification, customer analytics. Core advantages: increase CSAT (+23%), cost savings, plug-and-play (2-min setup), pay-as-you-go pricing, SOC2/GDPR compliance, 2M+ resolutions generated. Workflow: generate → chat → track → summarize → categorize → auto-send → analyze. Pricing: free trial available, usage-based billing, contact for detailed pricing.
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