Quivr

Main Features

• Knowledge Base Integration: Integrate external information sources for comprehensive customer support resources
• Automatic Categorization: Automatically categorize tickets based on business rules
• AI Copilot: Provide intelligent assistance for support teams
• Business Insights: Gather customer insights for business decision-making
• Advanced Analytics: Deep analysis of customer support data
• Automatic Resolution: Automatically respond to clients when efficient answers are available
• Sentiment Analysis: Analyze customer sentiment trends
• Unified Brand Voice: Unify brand communication style across the support team

Core Advantages

• Plug & Play: One-click installation, get started in less than 2 minutes
• Reliable Support: Dedicated assistance ensuring smooth operations
• Transparent Pricing: Pay as you use, only pay when using Quivr
• SOC2 & GDPR Compliant: Highly secured and compliant with data policies

Workflow

1. Generate: AI generates reply suggestions
2. Chats: Handle customer conversations
3. Track: Track ticket status
4. Summarize: Automatically summarize conversation content
5. Categorize: Automatically categorize tickets
6. Auto Send: Automatically send replies
7. Analytics: Deep analysis of support data

Pricing Model

• Free trial available
• Seamless transition to paid subscription after trial
• Dedicated customer support during trial period
• Hands-on experience with real customer scenarios

Target Users

• Customer support teams
• Businesses needing automated ticket processing
• Organizations aiming to improve customer satisfaction

Results

• 2M+ answers generated
• CSAT increase of 23%

Compliance

• SOC2 certified
• GDPR compliant