Tidio

Main Features

Lyro AI Agent

• Automatically answers common questions and performs recurring tasks
• Can handle up to 90% of low-level support queries
• Provides human-like responses, understands complexity, aligns with brand voice
• Works across chat, email, and social media channels

Live Chat

• Support website visitors in real-time
• Shared inbox functionality
• Visitor list and analytics
• Improves shopping experience and conversions

Help Desk

• Access all customer service tools in a single dashboard
• Handle conversations and manage tickets
• Multichannel support and ticketing system

Flows

• No-code automation paths
• Trigger at crucial moments in customer journey
• Can increase customer conversions by 24%

Target Users

• Small and Medium Businesses (SMBs)
• Customer service teams
• Ecommerce businesses
• Marketing and sales teams

Key Advantages

• 67% highest resolution rate in the industry
• #1 AI agent choice for SMBs
• Trusted by 300K+ brands
• 50% resolution rate guarantee or money back
• 120+ tool integrations

Pricing Model

• Free start option available
• Multiple paid tiers
• Premium custom plans require contact sales
• No credit card required to start

Typical Use Cases

• Gecko Hospitality: 90% of repetitive tasks handled by Lyro AI
• Integratec: 25% increase in qualified leads
• Cove: 70% increase in self-service resolution
• ADT: 30% CSAT satisfaction increase

Integration Platforms

• Shopify, WordPress, Squarespace
• Mailchimp, Hubspot
• Zendesk, Zapier and 120+ more tools